LaneSupport
Can’t find your answer? Email support@lanehq.app, with your iPhone model and iOS version if something isn’t working.
Getting started
Lane shows little or no data
Lane reads Apple Health. Open the Health app › your profile › Apps › Lane and make sure Workouts, Sleep, Heart Rate Variability, Steps and Walking + Running Distance are allowed. When Health asks how much history to share, choose All Recorded Data: trends and your usual training times need more than 30 days.
The run card says it needs my location
Tap Share location on the Today screen and choose While Using the App. If you said no earlier, turn it on in Settings › Lane › Location.
How does Lane know when I usually run or swim?
It looks at the start times of your last 20 runs and swims in Apple Health and finds the ones that repeat on the same weekday and time. Two sessions at a similar time are enough. You can see them in Lane’s Settings under Your sessions.
Watches
I track with a Garmin
In Garmin Connect, go to Settings › Connected Apps › Apple Health and allow workouts. Lane sees a run once Garmin Connect syncs it, usually within minutes if your iPhone is nearby. If both a Garmin and an Apple Watch record the same session, Lane counts it once.
The Apple Watch app says “Getting your run card from your iPhone”
Keep your iPhone nearby and unlocked, open Lane on the iPhone once, then tap Try again on the watch.
How do I add the complication?
On your watch, touch and hold the watch face, tap Edit, swipe to Complications, choose a slot and pick Lane › Run readiness.
Where is my swim set on the watch?
After you tap Send set to Apple Watch, open the Workout app on your watch. The Lane set is at the top of the list for your swim time. Set your pool length when the watch asks, then start.
Notifications
I don’t get the heads-up before my run
Check Lane › Settings › Notifications is on and shows a Next time. Lane only sends one when you have a usual session at that time. If it’s missing during a Focus, allow Lane’s Time Sensitive notifications in Settings › Notifications › Lane.
The “how did it feel?” question didn’t appear after a run
Lane asks when the run reaches Apple Health, for runs that ended in the last 6 hours and lasted at least 10 minutes. If it hasn’t been answered, Lane also asks when you next open the app within that time. If your watch syncs later than 6 hours, Lane skips that run.
Music
Some songs have no tempo
Lane looks up tempos in a public database, which doesn’t know every recording, especially your own uploaded files. On the Music screen, tap Tap tempo and tap along with the beat to set it.
Songs don’t play
Songs in your library play with an active Apple Music subscription, or when they’re downloaded to your iPhone. Mixing in new songs needs a subscription. If you’re mirroring your iPhone or plugged into a display, the sound may be going there.
Units
Can I use °C or meters?
Yes. Lane › Settings › Units has Temperature (°F or °C) and Swim distance (yards or meters). Swim plans are built in the unit you choose.